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PL Civil Engineering Ltd > Client Feedback


Client Feedback

We believe that communication is key at PL Civil Engineering.

We use this questionnaire to measure our performance in the eyes of our client.
This form should be completed by representatives who have been directly involved
in the project. Please indicate your score in the box that best describes our performance
against each of the Key Factors.

Should we score 3 or below – please state your reasons and areas for improvement
within the comments box.

( 5 = Excellent 4 = Good 3 = Average 2 = Fair 1 = Poor )

Client/Customer:

Project:

Works Undertaken:

Date of contract:

1. Response to initial query:

Rating:  5 4 3 2 1

Comments:


2. Quality of Communications / Documentation:

Rating:  5 4 3 2 1

Comments:


3. Approach to Health, Safety & Environment:

Rating:  5 4 3 2 1

Comments:


4 Quality of Workmanship on Site:

Rating:  5 4 3 2 1

Comments:


5. Attitude of Site Staff:

Rating:  5 4 3 2 1

Comments:


6. Management of Variations:

Rating:  5 4 3 2 1

Comments:


7. Timely Response to Requests:

Rating:  5 4 3 2 1

Comments:


8. Meeting Programme Deadlines and Versatility:

Rating:  5 4 3 2 1

Comments:


9. Response to Resolution of Defects:

Rating:  5 4 3 2 1

Comments:


10. Contract Completion Agreement & Documentation:

Rating:  5 4 3 2 1

Comments:


11. Would you recommend our Service to others?



12. Any Other Comments:



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Registered Office: Ash Road, Droylsden, M43 6QU. Tel: +44 (0)3300 553 601
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